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Q. How can I get my artwork
to you?
A. The quickest way to get your artwork to us is to email your file if it is less than 5MB. For files larger than 5MB, we also have an FTP site that will allow you to upload your files to our server. If you do not want to send us your files electronically, you can always mail a CD.
Q. What types of electronic files can you take?
A. When sending files, please make sure all the fonts are included. Please make sure all colors are saved as CYMK (not RGB). Save all images or placed graphics as Tiff’s or EPS files at 300dpi. If you are including bleeds, be sure to add 1/8 inch to your document and add crop marks at the final trim size. We support both Mac and PC files. This is a sampling of the most common file types: * Adobe Acrobat (PDF’s) * Microsoft Publisher * Microsoft Excel * Microsoft PowerPoint * Microsoft Word * Quark XPress * Adobe InDesign * Adobe Photoshop * Adobe Illustrator * Image Files (TIFF’s, GIF’s, EPS’s, JPEG’s, etc.)
Q. I am not very familiar with the printing process. How do I know what type of paper, size, colors, etc. is best for my job?
A. Our professionals can assist you in every step of the printing process. Each job has different requirements based on your objectives. When you need some professional advice or want to see our selection of papers, please call 770-888-1525 and we will help you in any way we can.
Q. I have heard a lot about digital printing. Which is better, digital or traditional offset printing, and how do I know which one to choose?
A. Here at The Graphic Edge we have the unique ability to offer both services. There are many advantages to both types of printing, and we will ensure your job is produced in the most efficient manner possible based on your needs. Ask one of our specialists which method is best for your next job.
Q. How large can I make my piece?
A. We have a variety of machines here in the production facility and we will guide you through choosing the press that is right for your job. Our equipment can print items as small as business cards and as large as banners.
Q. I have a printing job that I must have today. Is there any chance I can get it that quickly, or is it a lost cause?
A. We specialize in tight deadline and rush situations. We understand that there are times when you need projects produced very quickly, and that’s why we Print-on-Demand. Contact one of our sales reps and tell them you have a “Rush Job” and we’ll get right on it.
Q. My boss wants me to create a postcard. I have no idea where to begin, and what the Post Office needs, can you help with this?
A. Direct mail and working with the Post Office is a common request. Our professionals can help you design the artwork, size, colors, quantities, and paper to maximize the value of your piece. We can even acquire a mailing list, address your pieces, and take them to the post office.
Q. Do you show proofs?
A. Yes. In fact, we highly recommend it every time you order printing from us. This gives you peace of mind knowing that your job will be produced correctly. Depending on the type of job, we can show you a proof as a PDF or via hardcopy. We will start production of your piece immediately after you have reviewed and approved it.
Q. How long does it usually take to have a job printed?
A. Our standard turn-around time is 3-5 business days unless you need it sooner. We will try our best to work within your deadline and get your project completed without any additional charges.
Q. Do you charge extra for rush jobs?
A. It depends on the job. In order to meet your time deadlines, some jobs may have to be produced using a different process which could alter the price. We will always inform you of these differences prior to starting your project.
Q. I did not see my question listed above.
A. Then this is a great opportunity to get to know our staff! Give us a call at 770-888-1525 and contact one of our sales professionals or send us an email by clicking here sales@tgedirect.com
